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Lots of street parking and parking lots are available within walking distance to the Capitol Theatre. To view a map of the downtown area, please visit the Downtown Windsor BIA Map. To easily pay for your parking via your mobile device, download the City of Windsor Passport Parking app.
Any posters or materials you would like fixed to the walls in the lobby or reception space must be attached using sticky tack. Anything that will be fixed to the building must be approved by the Theatre Manager and Front of House Manager. If anything aside from sticky tack is used to fix things to the walls, a minimum $100 removal fee will added to your bill.
The Capitol Theatre Windsor is dedicated to providing a beautiful historical venue for our community to collaborate, connect, and experience high caliber performances. This includes prioritizing accessibility and inclusion in every aspect of our organization. We are proud to offer accessible accommodations in each of our theatres.
For accessible seating requests or for questions related to the accessibility of our venue, please contact the box office at (519) 973-1238 or through email at [email protected].
The Capitol Theatre houses three theatres – The Pentastar, The Kelly Theatre, and The Joy Theatre, each with their own unique accessibility features. Please see website listing or ticket to confirm the location of the event that you will be attending.
Accessible Seating
Wheelchair spaces are accessible in all three theatres. The Capitol Theatre main entry (University Ave) is located at ground level and is equipped with ramps and inclined floors.
The Pentastar Theatre can accommodate standard-sized manual and electric wheelchairs on the main floor (in the back of the center section, the left and right side of the theatre). These spaces are limited, please contact box office to inquire availability.
Please note that as a Heritage space that has limited modernizations, tilt and recliner wheelchairs can only be accommodated at the back of the main floor of the theatre (under an overhang).
Please note: Balcony seating in Pentastar is only accessible using stairs.
Accessibility Accommodations
Support Person Tickets: Support Person Tickets may be requested at the point of purchase (at a discounted rate). Support persons may be seated in fixed theatre seats or portable seating depending on availability.
Transitional Seating: Theatre seats with detachable armrests are available on select aisle seats in the Pentastar and Kelly Theatres for patrons who wish to move from a wheelchair into a theatre seat. Subject to availability.
Washroom: An accessible washroom is located in the lobby area near the Joy Theatre. Please ask an usher or staff for directions.
Theatre Wheelchairs: The Capitol Theatre has a manual wheelchair available to assist from the lobby entrance to your seat. Please notify an usher upon arrival to request a wheelchair.
Walkers: The Capitol Theatre ushers will be happy to assist you with removing your walker from seat, storing it in a designated area, and returning after your event.
Mobility Scooters: The Capitol Theatre Windsor is unable to accommodate motorized scooters into any of the three theatres. Scooters can be parked in a designated spot in the lobby after entering and guests can transfer, with assistance, if necessary, to one of the theatre’s manual wheelchairs prior to entering the event.
Support Animals: Any guide dog, signal dog, or other animal individually trained to aid an individual with a disability can accompany a ticket holder. Please notify the Box Office at the point of purchase so that your seat can be selected to ensure adequate space for your support animal.
Please contact [email protected] with any additional accessibility concerns or questions.
